Experienced RingCentral Partners

RingCentral’s Unified communications and contact centre solutions create lifelong customers. RingCentral can help you build a collaborative customer service culture and win customers’ hearts.

You can maximise your return on investment and exceed the expectations of your customers at every point of contact by implementing a solution that combines unified communications and a contact center.

Why Choose Us?

As an experienced RingCentral partner in the UK, we can assist you in making the most of your RingCentral investment. If you’re a small or medium-sized business looking for the fundamentals, the RingCentral MVPTM Premium edition plus Live Reports combines all of the benefits of our award-winning unified communications platform with additional contact centre features (like call recording, supervisor modes, and integrations with key business apps).

If you’re a mid-sized business looking for a more robust solution, RingCentral Contact CenterTM and RingCentral Engage DigitalTM have everything you need to manage and grow a full-stack contact centre.

The Benefits of RingCentral

Smart

  • Closed captioning
  • Video virtual background
  • Presenter overlay
  • Automatic noise reduction
  • Smart noise cancellation

Easy

  • Built-in team messaging for easy collaboration before, during, and after a meeting.
  • Real-time file sharing, tasks, notes, and events.
  • Seamlessly switch between modes and devices (Call to Video, Meeting Switch, Team Connect).
  • Picture-in-picture on mobile.
  • Unlimited free video meetings.

Flexible

  • Flexibility set up both in the cloud and in the office.
  • Simplify workflows with 200+ business app integrations.
  • Calendar integration with M 365 & G Workspace.
  • Direct access to RingCentral Video in your existing apps, e.g., Salesforce and Slack.

Resolve Customer Issues the First Time

  • Integrated directory: Customer service representatives can easily connect (via messaging, video, or phone) with experts within your organisation to share knowledge and obtain answers to questions.
  • Call transfer controls: Agents can easily transfer customers to lines outside of your contact centre and bring them back to expedite the resolution of customer issues.
  • Intelligent route planning for faster resolution.
  • Real-time call reporting and analytics: Make more informed business decisions and reduce resolution times.
  • Dashboard warnings: Contact centre supervisors and agents are immediately alerted of any issues or gaps in customer response times.

Communicate with Customers

  • Multi-channel routing: Permit customers to contact you through their preferred method.
  • Autoservice: Enable customers to perform routine tasks over the phone on their own.
  • Chatbots for simple inquiries.

Accelerate Agent Productivity

  • Silent monitoring: Supervisors can monitor customer calls invisibly.
  • Statistics: Provide agents with insightful performance information.
  • Recording calls: Gain insight into agent performance and customer experience.
  • Human resource management: Optimize agent schedules.
  • Integrations with CRM: Helpful customer information on screen during interactions.

Drive Operational Agility and ROI

  • Immediate actions: Real-time updates directly to stakeholders.
  • One vendor: Simplify management by dealing with a single vendor for sales, support, and compliance.
  • Scalability: Control expenses by optimizing agent availability
  • Streamlined IT work: Quick setup for new hires without needing IT support.
  • Usefulness: Provide an intuitive application for your team.